Real estate · 2025
After-hours overflow
Property management that never sends a tenant to voicemail
Business hours go to the team. Every other hour goes to an AI voice agent that triages, logs, and escalates real emergencies.
Client
Property manager
Industry
Real estate
Year
2025
What we used
Business-hours routing, AI voice agent
The challenge
Most tenant calls arrived evenings and weekends. An answering service was expensive per minute and couldn’t tell a leaking tap from a burst pipe.
Our approach
Business-hours routing sends open-hours calls to the team and everything else to DialPress. The agent answers routine questions, logs maintenance requests, and pages on-call staff for emergencies with a summary.
Outcomes
24/7
tenant coverage
0
calls sent to voicemail
1 app
for calls, texts, and meetings
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