Messaging

Every message channel, one model

SMS, email, SIP MESSAGE, and HTTP arrive as the same kind of message. Route them with the same flows as calls, and let chat agents answer them.

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DialPress softphone messages on the web and Android

At a glance

One model

A message is a message, whatever channel it came from.

Durable

A message is acknowledged only once it is safely stored.

Routed

The same routing flows decide where calls and messages go.

Answered

Chat agents reply from the same knowledge base as voice agents.

Channels

SMS

Over SMPP, with 10DLC registration bundled.

Email

Over SMTP, in the same conversation as calls and texts.

SIP MESSAGE

Texts between phones and softphones on your SIP accounts.

HTTP

Send and receive messages from your own services.

Bridge channels in code

app.message receives every message at a path from the dial plan, so a bot can answer it or forward it. The SDK ships with SIP-to-SMS and SIP-to-email examples to start from.

Read the developer overview

Routes like Expresspbx.js

const dialpress = require('dialpress') const app = dialpress() app.register('/internal/:ext', auth, (req, res) => res.status(200).set('Contact', req.get('Contact')).end()) app.message('/internal/:ext', (req, res) => res.proxy(`user:${req.params.ext}`)) app.invite('/internal/:ext', async (req, res) => { const { outcome } = await res.dial(`user:${req.params.ext}`, { timeout: 20 }) if (outcome === 'busy') return res.sendStatus(486) res.end() }) app.invite('/inbound/:did', (req, res) => res.handoff('/ai/front-desk')) app.connect({ address: 'agi.dialpress.ai' })const dialpress = require('dialpress') const app = dialpress() app.register('/internal/:ext', auth, (req, res) => res.status(200).set('Contact', req.get('Contact')).end()) app.message('/internal/:ext', (req, res) => res.proxy(`user:${req.params.ext}`)) app.invite('/internal/:ext', async (req, res) => { const { outcome } = await res.dial(`user:${req.params.ext}`, { timeout: 20 }) if (outcome === 'busy') return res.sendStatus(486) res.end() }) app.invite('/inbound/:did', (req, res) => res.handoff('/ai/front-desk')) app.connect({ address: 'agi.dialpress.ai' })

Common questions

Can one agent answer calls and texts?

Yes. Voice and chat agents share knowledge, tools, and memory.

Is SMS registration included?

Yes. 10DLC registration is bundled on every plan.

Do softphone users see messages?

Yes. The softphone shows SIP messages on the web, iOS, and Android.

Send your first message.

Every plan includes business SMS.

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